Shipping policy

Shipping Policy
Last updated: April 2026

Thank you for shopping at 9th Oasis, operated by Nine Oasis LLC. Here's everything you need to know about how we ship your orders.

PROCESSING TIME
All products are made to order. Orders are typically processed and dispatched within 3–7 business days after payment is confirmed.

SHIPPING TIMES (ESTIMATED)
- United States: 5–10 business days after dispatch
- Canada: 7–14 business days after dispatch
- International: 10–20 business days after dispatch

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

SHIPPING CARRIERS
We work with trusted carriers including USPS, FedEx, and international postal services depending on your location.

TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

CUSTOMS & DUTIES (INTERNATIONAL ORDERS)
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our product or shipping prices.

SHIPPING ISSUES
If your order is lost or significantly delayed, please contact us at nine-oasis-service@9th-oasis.com with your order number and we will work with you to resolve the issue.